Refund policy

Last updated: June 30, 2026

 

1.1 30-Day Store Return Policy

Unless a product page states a different legally valid return period, you may request a return within 30 days after receiving your item.

To be eligible for a standard return, the item must be in the same condition in which you received it, unused or lightly inspected only, with all parts, manuals, accessories, protective materials and original packaging where reasonably possible. You must provide proof of purchase.

1.2 How to Start a Return

·        Email support@imegasafe.com with your order number, name, product, reason for return and photos or video if the item is damaged, defective or wrong.

·        Wait for return authorization and instructions before sending the item back. Items sent without authorization may be delayed or refused.

·        Returns must be sent to the return address provided by our support team, which may differ from the shipping origin or business address.

1.3 Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs unless we expressly provide a prepaid label or applicable law requires otherwise. If the product is defective, damaged on arrival or materially different from what you ordered, we will handle the matter as required by applicable law and may provide a replacement, repair, refund or prepaid return label.

1.4 Refunds

After we receive and inspect the returned product, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, unless another method is required by law or agreed by us. Bank, card issuer or payment provider processing times may vary.

Original shipping charges, customs duties, import taxes, brokerage fees and return shipping costs are generally non-refundable unless the return is due to our error, a defective product, non-conformity or mandatory law requires otherwise.

1.5 Exchanges

The fastest way to exchange a product is usually to return the original item and place a separate order for the new item after the return is accepted. We may offer direct exchanges at our discretion and subject to availability.

1.6 Damaged, Defective or Wrong Items

Please inspect your order promptly upon delivery. If an item is damaged, defective or wrong, contact support@imegasafe.com as soon as possible with photos or video, your order number and packaging photos. We will evaluate the issue and provide an appropriate remedy under this policy and applicable law.

1.7 Non-Returnable or Restricted Items

Certain items may be non-returnable or restricted, subject to applicable law:

·        Gift cards, download codes or digital items once delivered or redeemed.

·        Custom, personalized or special-order products.

·        Items damaged by misuse, water, impact, modification, unauthorized repair, improper installation or incompatible use.

·        Products missing essential parts, accessories or serial/identification labels.

·        Final-sale items, only where clearly disclosed before purchase and permitted by law.

·        Products that cannot be returned for health, safety, battery, customs or regulatory reasons, where permitted by law.

1.8 EU/EEA and UK 14-Day Right of Withdrawal

For eligible consumer purchases shipped to the European Union, European Economic Area or United Kingdom, you may have a statutory right to withdraw from the purchase within 14 days after you or a person nominated by you receives the goods, without giving a reason.

To exercise this right, you must send a clear statement before the withdrawal period expires. You may email us at support@imegasafe.com or use any electronic withdrawal function made available on our website. After notifying us, you must return the goods without undue delay and generally within 14 days of the withdrawal notice, unless local law provides otherwise.

We may withhold refund until we receive the goods back or you provide evidence that they were sent back, where permitted by law. You are responsible for return shipping costs unless we failed to disclose this or applicable law requires otherwise. You may be responsible for reduced value if the goods were handled beyond what is necessary to establish their nature, characteristics and functioning.

1.9 Israel Consumer Cancellation Rights

For eligible consumer transactions subject to Israeli consumer protection law, you may have statutory cancellation rights, including for certain distance sales. Where cancellation is not due to defect, non-conformity, failure to deliver on time or another breach by us, we may deduct only cancellation fees permitted by Israeli law. Mandatory rights for seniors, persons with disabilities, new immigrants and other protected groups will be honored where applicable.

1.10 United States, Canada and Other Countries

For customers in the United States, Canada and other countries, returns are governed by this policy and any mandatory rights that apply in your jurisdiction, including rights relating to defective, misdescribed or unsafe products.

1.11 Model Withdrawal Form

You may use the following model form, but it is not required if you send any clear statement of withdrawal:

To: iMegaSafe, support@imegasafe.com I hereby give notice that I withdraw/cancel my purchase of the following goods: Order number: ________________________________ Ordered on / received on: ______________________ Customer name: ______________________________ Customer email: ______________________________ Customer address: ____________________________ Date: ____________________